Complete processes. Proven business results.
ROS has run live business processes since 2017. These stories show what happens when a company’s systems, rules, and decisions work together around the result the business needs, with ROS running the complete process for each transaction.
See the business requirement, how ROS made it work, and the result in production.
The challenge
Three years without one complete activation
A major telecom operator spent more than three years trying to integrate Salesforce with Ericsson BSS and still could not activate a single customer end to end. The stalled effort left parallel disconnected systems and heavy sunk cost with no operational outcome.
What ROS did
ROS ran the full activation process
- ROS became the digital service layer between Salesforce, Ericsson billing, charging, the product catalog, provisioning, and supporting databases. It received orders from Salesforce and orchestrated every required activation step across the environment.
The result
First complete activation in a few months
- The project moved from three years of no results to full operational capability, and Salesforce became live in the operator’s activation processes.
What made the difference
One process connected the application roles
- Salesforce, billing, and provisioning kept their own roles while ROS coordinated the sequence between them, breaking the vendor deadlock without requiring any system to be rebuilt.
ROS gave Salesforce orders a complete path to working customer service.
A working process. An advantage to build on.
The value continues after go-live. The business can refine its rules, retain tested responses, and build new services on the process already running in ROS. Its evolving logic and execution evidence give connected AI a foundation for understanding results and evaluating improvements.
Proof, one outcome at a time
Digital carrier billing: Standardized data models and transformation logic accommodated each partner’s requirements. Centralized error handling and reporting made the connected process easier to manage.
Put proven experience behind your next business goal.
Bring the outcome you want and the systems you have. We’ll explore what can be reused, what the agreed process requires, and a fast, cost-effective first implementation you can measure against your goals.